Account, plans and billing
Guides
Account
Your email, your plan, and for paid plans the status and either Next billing date or, after a cancellation, Access until. Password resets run from the login page (Forgot password). To change the email on the account, write to support.
Plans
| Free | Pro | Elite | |
|---|---|---|---|
| Reads on the three indices | 24-hour delay | Live | Live |
| Screens | One filter at a time, top three rows | All ten, combinable, the full list, search | Same as Pro |
| Economy | Dial scores and the top sector | Every driver and sector, the recession count, prediction markets | Same as Pro |
| Recession Alert | How it works | Live count, indicators, history, state alert | Same as Pro |
| Congress | Locked | Full | Plus analyst notes on clusters |
| Watchlist, History, Alerts | Locked | Full | Full |
| Analyst desk | First sentence | First sentence | Bull case, bear case and verdict on every read |
| Support | Priority, plus first access to new markets and features | ||
| Price | R0 | R290 a month or R2 900 a year | R990 a month or R9 900 a year |
Annual billing is ten months' price, so two months free. Prices are in rand. Every subscriber on a plan sees the same thing; what a plan changes is delay, depth and alerts, never the reads themselves.
Upgrading
Upgrade plan in the profile menu, or the button on Account, opens the plan page. Choose monthly or annual, then Upgrade to Pro or Upgrade to Elite opens checkout on the page. Payment is by card through our payment provider, Whop, which saves the card and charges each renewal automatically. You land back on Account with the new plan active.
Cancelling
Account, then Cancel subscription, pick a reason, Cancel my plan. The next charge stops. Access continues to the end of the period already paid, the date shows as Access until, and you get a confirmation email from Ian with that date in it. After it the account drops to Free and keeps its history. There is no cancellation fee and no pro-rata refund for the unused part of the period.
Refunds
Billing errors (a duplicate charge, a wrong amount, a charge after a valid cancellation) are refunded in full. A first paid subscription can be refunded in full within seven days if the paid features have not been meaningfully used. A prolonged outage of a paid feature on our side is refunded or credited. Write to support@tradeintel.co.za from the account address with the date of the charge; refunds go back to the original card, usually within seven business days. The full refund and cancellation policy has the detail.
A failed renewal
If a renewal card declines, the provider emails you and retries for a few days, and your plan stays active for about a week while it does. If payment does not go through, the account drops to Free. Update the card through the link in the provider's email and the next retry restores everything.
Support
The Support button at the bottom of the sidebar opens a form that reaches us with your account attached. Or email support@tradeintel.co.za.
Everything on the platform is general information, the same for every subscriber on a plan. TradeIntel is not a registered financial services provider and nothing here is tailored to you.
Past performance does not guarantee future results. Trading and investing involve significant risk of loss. Nothing on this page is financial advice or a recommendation to buy or sell any financial product. Everything on the platform is identical for every subscriber on a plan and is never tailored to an individual.