Refund & Cancellation Policy

• You can cancel at any time, with no cancellation fee, from your account in the app or by emailing support@tradeintel.co.za.
• Cancellation stops the next recurring payment. Your paid access continues until the end of the period you have already paid for, after which the account moves to the free tier.
• We do not charge for cancelling and do not provide pro-rata refunds for the unused part of the current billing period (see refunds below).

TradeIntel is a digital service that gives you immediate access to its screener, market data, research, and other features on subscription. Because access and content are delivered immediately, subscription fees are generally non-refundable once a billing period has started. We do, however, provide refunds in these cases:

• Billing errors: duplicate charges, an incorrect amount, or a charge after a valid cancellation are refunded in full.
• Cooling-off (first 7 days): if you subscribe to a paid tier for the first time and have not meaningfully used the paid features, you may request a full refund within 7 days, in line with the Electronic Communications and Transactions Act. Once you have actively used the paid features, this period falls away.
• Service failure: if a paid feature is unavailable for a prolonged period due to a fault on our side, contact us and we will refund or credit fairly.

Refunds are made to the original payment method via our payment processor and are typically processed within 7 business days of approval. We do not refund for dissatisfaction with feature performance or with market outcomes, since results are never guaranteed (see our Terms & Conditions).

• Paid tiers are billed monthly or annually in advance through our payment processor until cancelled, at the prices shown in the pricing section of our website (ZAR).
• The renewal charge is taken automatically on each monthly billing date using your saved payment method.
• If a renewal payment fails, we may retry it and may suspend or downgrade paid access until payment succeeds.
• You can update your payment method or cancel future billing at any time from your account.

Email support@tradeintel.co.za from your account email address with the reason and the date of the charge. We will respond within a reasonable time and, where a refund is due, process it promptly.

If you believe a charge is incorrect, please contact us first so we can resolve it quickly. Raising a chargeback without contacting us may lead to suspension of your account while the dispute is investigated.